Why muck up a perfect formula

Sad and disappointed. Previous formula was perfect, added life and brightness to my eyes. New formula introduced late last year is thin, oily and makes the surrounding of my eyes dull and sunken. Why?

Originally posted on shiseido.com

New formula is terrible

I used this many years and loved it. Recently I realized they changed the formula for this. The new ones are not creamy as before, and is oily and hard to absorb. Worst of all they added shea butter to this product and I am allergic to shea butter. This new formula gave me redness and swollen eyes!! I bought three of these during Christmas and now I don't know what to do with them! Why do Shiseido changed formula on a perfectly good product?!

Originally posted on shiseido.com